Hi Ian,

I’m sorry to hear you’re having trouble generating the Security Patrol Report — especially when it results in just a blank page. Let’s walk through a few steps that can help get things working smoothly again:

Double-check your report filters: Sometimes the filters (like date range, routes, or patrol status) might be too specific or not quite aligned with the data you’re trying to pull. A quick review here can make all the difference.
Look at the patrol data itself: Make sure there’s actually patrol activity recorded for the timeframe you're looking at. This includes completed, missed, or partially completed patrols — and any checkpoint scans or incidents that were logged.
Confirm you’ve selected the right report: For full patrol details, go to the main menu, select \"Reports\", and then choose \"Security Patrol Details Report.\"
Try the Security & Concierge Console: You can also find detailed patrol info through the Security & Concierge Console. Just head to that section from the left-hand menu, choose \"Security Patrol\" from the dropdown, hit Search, and then click on the patrol title to see everything.
If it still isn’t working: It could be a technical hiccup. Try refreshing the page, clearing your browser cache, or switching to a different browser. If you’re using the mobile app, make sure it’s updated to the latest version.
Still stuck? Don’t worry — the Condo Control support team is always happy to help. You can reach out to them through their helpdesk with the details of what you’re experiencing.

Hopefully, one of these steps clears things up.